Customer have no time for you
It is always difficult to get feedback from your customers. Who has time to answer your surveys? Moreover, do you know how to find customers that you need information from? Creating surveys is also both time consuming and tedious. How do you get your feedback from your customers then?
There are so many social media platforms available today. Your customers and potential customers don’t only share their voices in one domain. They are part of forums, they write blogs, they provide input in review sites. How do you collect all of these data from all of these sources? How do you go through all of these data?
Measure your customers’ happiness Today!
SMAX helps you collect all of the data you need and presents them in a simple view of a Social Inbox. From the Social Inbox, you can review all of the messages that your customers have posted. Furthermore, SMAX automatically classifies all of these data into positive, neutral and negative sentiments so that you can easily know how your customers generally feel about your brand.